Responsible Gaming
at fs77
fs77 is committed to providing a safe, fair, and transparent gaming environment for all registered players across Bangladesh. Our responsible gaming programme gives you the tools and support needed to stay in control at every step.
Gaming Should Always Be Entertainment
At fs77, we believe that cricket betting, live casino, and slot games are a form of entertainment — not a source of income or a solution to financial difficulties. For the vast majority of our players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh, gaming on fs77 remains a fun, controlled leisure activity. We want it to stay that way for everyone.
Problem gambling is a recognised condition that can affect anyone, regardless of age, background, or experience. fs77 takes this seriously. We maintain a dedicated responsible gaming programme that includes player-controlled spending and time limits, voluntary self-exclusion, reality check alerts, and a trained support team available around the clock to assist players who need guidance.
The tools on this page are available to every registered fs77 player at no cost and with no penalties. Using them is a sign of smart, disciplined play — not weakness. We encourage all players to review these options and to set reasonable limits before they start playing, rather than after a problem has developed.
fs77 is strictly an adults-only platform. Players must be 21 years of age or older to register, deposit, or participate in any game. Age verification is mandatory and is enforced at registration and during the KYC process.
What Responsible Gaming Looks Like
You set a budget before you play and you stick to it — win or lose.
You only use money you can afford to lose, never savings, rent, or borrowed funds.
You view gaming as entertainment, not as a way to recover losses or generate income.
You take regular breaks and do not let gaming interfere with work, family, or sleep.
You use the fs77 responsible gaming tools proactively, before any issue arises.
You feel comfortable discussing your gaming habits openly without embarrassment or anxiety.
Your Responsible Gaming Toolkit
Every fs77 player has free access to the following account management tools. Activate or adjust any of them at any time through your account settings or by contacting the fs77 support team directly.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, further deposits are blocked until the limit period resets. Increases to deposit limits take effect after a 24-hour cooling period; reductions take effect immediately.
Define the maximum amount you are willing to lose over a set period. When your net losses reach the threshold you have chosen, fs77 will automatically suspend further play for that period. This tool is one of the most effective safeguards against chasing losses.
Set a maximum duration for each gaming session. When your session reaches the time limit you have chosen, you will receive a notification and be logged out automatically. This prevents extended unplanned play sessions and helps maintain healthy gaming habits over time.
Activate periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality check alerts are delivered at intervals you choose — every 15, 30, or 60 minutes — giving you a clear, factual summary of your activity.
Take a short voluntary break from your fs77 account by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot deposit or play. You can request a time-out by contacting support at any hour of the day.
For players who need a longer break, fs77 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Once activated, your account is closed and cannot be reopened for the chosen duration. During self-exclusion, all marketing communications are also suspended immediately.
To activate any of the above tools, log in to your fs77 account and navigate to the Responsible Gaming section in your account settings, or contact our support team via live chat or email at [email protected]. All requests are processed within one business day. Self-exclusion requests are treated as urgent and are typically activated within one hour of receipt.
What We Do to Protect You
Mandatory 21+ check for every new account before any deposit is permitted.
Strict KYC controls prevent underage individuals from accessing the platform.
Our team reviews unusual betting patterns and reaches out proactively when needed.
Bonuses are never designed to trap players in excessive wagering cycles.
Trained support agents available every hour of every day to assist players in need.
fs77 never contacts self-excluded players with promotional material or re-activation offers.
Set Limits That Match Your Budget
Responsible budgeting is the cornerstone of safe gaming. fs77 provides a flexible, tiered limit system that allows you to cap your spending at whichever level feels comfortable for you — whether that is ৳500 per day or ৳20,000 per month.
All limits apply in real time. The moment your deposit or loss total for the chosen period reaches the threshold you have set, the platform will block further activity automatically — no manual intervention required.
We strongly recommend setting your limits on the day you register, before you explore the games library. Players who set pre-play limits consistently report a more enjoyable and stress-free experience on the fs77 platform.
A good starting rule: never deposit more than 5% of your monthly disposable income across all gaming platforms combined. This keeps entertainment spending proportionate and sustainable over the long term.
Cap the total amount you can deposit into your fs77 account within any single calendar day. Resets at midnight Bangladesh Standard Time (BST, UTC+6). Reductions apply immediately; increases require a 24-hour review period.
Set a maximum deposit total across a rolling 7-day period. Ideal for players who prefer to plan their gaming budget on a weekly basis aligned with their income cycle.
Control your total monthly spend on fs77 with a hard monthly cap. This is the most effective limit type for players who want an absolute ceiling on their gaming expenditure each month.
Define the maximum net loss you are willing to absorb in a given day, week, or month. When net losses hit your threshold, all game access is temporarily suspended for the remainder of that period.
Limit the total time you spend in any single gaming session. When the timer expires, you will be notified and automatically logged out, encouraging regular breaks and preventing marathon play sessions.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being aware of the warning signs is the first step toward addressing it. If you recognise any of the following patterns in your own behaviour, we encourage you to use the fs77 responsible gaming tools or contact our support team immediately.
Chasing losses: Placing larger bets than usual in an attempt to win back money you have already lost during the same session or in previous sessions.
Preoccupation with gambling: Thinking about past gaming sessions frequently, planning the next session obsessively, or feeling restless and irritable when unable to play.
Gambling with money you cannot afford: Using funds meant for rent, food, household bills, or family obligations to fund gaming sessions on any platform, including fs77.
Borrowing money to gamble: Taking personal loans, borrowing from friends or family members, or using credit to finance deposits when your own funds have run out.
Hiding your gambling activity: Feeling the need to conceal the amount of time or money spent on gaming from family, friends, or colleagues out of shame or fear of their reaction.
Neglecting responsibilities: Missing work deadlines, neglecting family commitments, skipping meals, or disrupting sleep patterns because of time spent gambling online.
Inability to stop: Making repeated unsuccessful attempts to reduce your gambling activity, cut down your spending, or stop playing entirely despite a genuine intention to do so.
Emotional dependency: Using gambling as a primary coping mechanism for stress, anxiety, loneliness, depression, or boredom rather than as occasional entertainment.
If you recognise three or more of the above signs in your own behaviour, please stop playing immediately and contact the fs77 support team via live chat or at [email protected]. Our trained agents can activate a time-out or self-exclusion on your account within the hour and provide guidance on next steps. You do not have to manage this alone.
Ask Yourself These Questions
The following self-assessment questions are adapted from internationally recognised responsible gaming frameworks. They are designed to help you reflect honestly on your gaming behaviour. There are no right or wrong answers — only honest ones.
If you answer "yes" to two or more of these questions, we strongly encourage you to reach out to the fs77 support team or activate one of the responsible gaming tools available in your account settings.
Taking this self-assessment is a positive step. It shows self-awareness and a commitment to keeping your gaming experience healthy and enjoyable. fs77 is here to support you regardless of the outcome.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever gambled in order to try to win back money you previously lost?
Have you ever lied to someone close to you about how much time or money you spend on online gaming platforms?
Have you ever felt anxious, irritable, or restless when you were unable to access an online gaming platform?
Has your gaming activity ever caused conflict with a family member, partner, friend, or employer?
Have you ever used money set aside for essential living expenses such as rent, food, or utilities to fund a deposit on a gaming platform?
Have you made a genuine attempt to cut down or stop your online gaming activity but found yourself unable to do so?
Do you find yourself thinking about gambling even when you are doing other things, such as working, spending time with family, or trying to sleep?
Taking a Longer Break from fs77
Self-exclusion is the most comprehensive responsible gaming tool available at fs77. It is designed for players who recognise that they need a significant period away from the platform and want the platform itself to enforce that decision.
- Your account is closed and you cannot log in for the duration of the exclusion period.
- All pending withdrawal requests are processed and paid out to your registered bKash, Nagad, or Rocket account before the closure is finalised.
- Your account balance is frozen and protected — no funds are lost as a result of self-exclusion.
- All promotional emails, SMS notifications, and WhatsApp messages from fs77 are suspended for the duration of the exclusion.
- Any active bonuses or pending bonus conversions are forfeited in accordance with the fs77 Terms & Conditions.
- 3 months — recommended for players who need a meaningful break but expect to return to controlled play thereafter.
- 6 months — suitable for players who are experiencing moderate difficulties and want a longer recovery period.
- 12 months (1 year) — recommended for players with a recognised gambling problem who need extended time away from the platform.
- Permanent exclusion — for players who wish to close their fs77 account indefinitely with no possibility of reactivation. This option cannot be reversed under any circumstances.
- Account Settings: Log in to your fs77 account, navigate to the Responsible Gaming section, select "Self-Exclusion", choose your preferred duration, and confirm your decision.
- Live Chat: Open the live chat widget in your account dashboard and inform the support agent that you wish to activate self-exclusion. The agent will process the request within 60 minutes.
- Email: Send a written request to [email protected] from your registered email address stating the exclusion period you require. We will confirm activation within one business hour during peak hours.
- WhatsApp: Message the fs77 support line at +880 1700 000000 with your registered username and your chosen exclusion period.
Keeping Minors Away from fs77
fs77 operates a strict adults-only policy. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any game on the platform. This is an absolute rule and applies to all players in Bangladesh and any other jurisdiction where fs77 operates.
Every new account goes through a mandatory Know Your Customer (KYC) age verification process before any deposit is accepted. Players who cannot provide satisfactory age verification documentation will have their account suspended and any deposited funds returned via the original payment method.
If you are a parent or guardian and you believe that a person under the age of 21 in your household has accessed or is attempting to access the fs77 platform, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.
We also recommend that parents and guardians use parental control software to restrict access to online gaming platforms on shared devices. Popular tools include Net Nanny, Kaspersky Safe Kids, and built-in parental controls available on Android and iOS devices. These tools provide an additional layer of protection alongside fs77's own age verification systems.
How fs77 Enforces the 21+ Rule
Registration Gate
Every registration form requires the player to declare their date of birth and confirm they are 21 or older before account creation can proceed.
KYC Document Check
Before the first withdrawal is processed, players must submit a government-issued ID (National ID card, passport, or driving licence) confirming they are aged 21 or above.
Ongoing Monitoring
The fs77 compliance team reviews flagged accounts at any point during the account lifecycle. If a discrepancy in age is found, the account is suspended immediately pending further review.
Zero Tolerance Policy
Any account found to belong to a person under 21 is permanently closed, all balances are returned to the depositor, and the case is reviewed by our compliance team for further action.
You Are Not Alone — We Are Here to Help
If you feel that gambling is becoming a problem for you or someone you care about, reaching out is the most important step you can take. The fs77 support team is available 24 hours a day, 7 days a week, every day of the year.
Available 24/7 through your account dashboard. Our trained support agents can activate responsible gaming tools, start a time-out, or initiate self-exclusion on your behalf within minutes.
Send a message to [email protected] at any time. Responsible gaming requests are treated as high-priority tickets and receive a response within one business hour during peak periods.
Reach the fs77 support team via WhatsApp at +880 1700 000000. Available during Bangladesh Standard Time (BST, UTC+6) business hours for account-related queries and responsible gaming requests.
Log in to your fs77 account and visit the Responsible Gaming section at any time to self-activate deposit limits, time-outs, session limits, or self-exclusion without needing to contact support directly.
All responsible gaming communications sent to fs77 are treated with complete confidentiality. Your request to activate a tool, take a break, or seek guidance will never be used to restrict future access to legitimate gaming services beyond the specific tool you have requested. We are here to help, not to judge.
Play Smart, Stay in Control
fs77 is committed to providing a safe and enjoyable gaming environment for every player in Bangladesh. Set your limits, use the tools available to you, and enjoy cricket betting, slots, and live casino games within a budget that works for you.