fs77 Privacy
Policy
Your privacy matters to us. This Privacy Policy explains what personal data fs77 collects, why we collect it, how it is stored and protected, and the rights you hold over your own information. Please read this document thoroughly before using the platform.
How We Protect Your Data
fs77 applies industry-standard data security practices at every level of the platform — from the moment you register through every transaction and game session.
All data transmitted between your device and the fs77 platform is protected by 256-bit SSL encryption. This ensures that personal details, payment information, and account credentials cannot be intercepted by third parties during transit.
fs77 collects only the personal data that is strictly necessary for account management, identity verification, payment processing, and responsible gaming compliance. We do not collect data beyond these defined purposes.
Your personal data is never sold, rented, or traded to external marketing companies or data brokers. Any sharing with third parties is limited strictly to service providers who assist in operating the platform under binding data-processing agreements.
Player data is stored on secured servers with access controls, regular security audits, and intrusion detection systems in place. Physical and logical access to stored data is restricted to authorised personnel only.
You may request a full copy of the personal data fs77 holds about you at any time. You may also request erasure of your data, subject to mandatory retention requirements imposed by applicable anti-money laundering regulations.
Promotional communications from fs77 are only sent where you have given explicit consent. You may withdraw that consent and opt out of all marketing messages at any time through your account settings or by contacting [email protected].
Data Subject Rights at fs77
As a registered player, you hold specific rights over the personal data fs77 processes. These rights are outlined below and may be exercised by contacting our support team.
Request a copy of all personal data held about you by fs77 in a readable format, delivered within 30 days of your verified request.
If any personal data held by fs77 is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that fs77 temporarily halt processing of your data while the accuracy or legal basis of that processing is under review or dispute.
Receive your personal data in a structured, commonly used, machine-readable format, allowing you to transmit it to another service provider where technically feasible.
Object to the processing of your personal data for direct marketing purposes at any time. We will honour all objections within five business days of receipt.
To exercise any of these rights, submit a written request to [email protected] from the email address registered to your fs77 account. We will acknowledge your request within one business day and complete it within 30 calendar days. For complex requests, this period may be extended by a further 30 days with prior written notice.
- 1. Who We Are
- 2. Data We Collect
- 3. How We Collect Data
- 4. Legal Basis
- 5. How We Use Your Data
- 6. Data Sharing
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Security Measures
- 10. Children's Privacy
- 11. Third-Party Links
- 12. Your Rights
- 13. Policy Amendments
- 14. Contact Us
Version 2.0 — English
Important Notice: This Privacy Policy forms an integral part of the fs77 Terms and Conditions. By registering for an account or using any feature of the fs77 platform, you confirm that you have read and understood this policy and that you consent to the collection and processing of your personal data as described herein.
01 Who We Are
fs77 is an online betting and gaming platform accessible at https://fs77.io, serving registered players across Bangladesh. For the purposes of this Privacy Policy, fs77 acts as the data controller in respect of the personal data it collects and processes about you. References to "fs77", "we", "us", or "our" in this document refer to the fs77 platform and its operating entity.
Our designated privacy contact is the fs77 Data Support Team, reachable at [email protected]. Any queries, requests, or complaints relating to this Privacy Policy should be directed to that address in the first instance.
02 Personal Data We Collect
fs77 collects personal data in the following categories. We collect only what is necessary for the purposes described in this policy and do not retain data beyond the periods stated in Section 8.
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, NID/passport number | Account registration, KYC verification, age eligibility |
| Contact Data | Mobile number, email address, residential address, division/district | Account communications, support, transaction notifications |
| Financial Data | bKash/Nagad/Rocket mobile number, transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security monitoring, fraud detection, platform performance |
| Usage Data | Pages visited, games played, bet history, session duration, click-path data | Responsible gaming monitoring, platform improvement, personalisation |
| KYC Documents | Scanned ID documents, proof of address, payment method screenshots | Identity verification, AML compliance, regulatory obligations |
| Communications Data | Live chat transcripts, support email correspondence, WhatsApp messages | Customer service, dispute resolution, training |
We do not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request, in which case that information is used solely to administer the exclusion.
03 How We Collect Your Data
fs77 collects personal data through the following mechanisms:
- Direct submission: Data you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal request, contacting support, or updating your account profile.
- Automated technical collection: Data collected automatically when you access or use the platform, including IP address, device identifiers, browser fingerprint, and session activity logs, collected via server logs and analytics tools.
- Cookies and tracking technologies: First-party cookies and similar technologies used to maintain your session, remember your preferences, and analyse platform usage. See Section 7 for full details.
- Payment processors: Confirmation and transaction reference data received from mobile financial service providers including bKash, Nagad, Rocket, and Upay when a transaction is initiated or completed.
- Identity verification services: In certain cases, fs77 may use a third-party identity verification provider to cross-reference submitted documents against national databases. Only the verification result (pass/fail/pending) is retained by fs77.
- Responsible gaming tools: Data generated when you set deposit limits, cooling-off periods, session reminders, or submit a self-exclusion request through your account settings or via the support team.
04 Legal Basis for Processing
fs77 processes your personal data on one or more of the following legal grounds:
- Contractual necessity: Processing is required to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and delivery of gaming services as described in the Terms and Conditions.
- Legal obligation: Processing is necessary for compliance with applicable legal obligations, including Know Your Customer (KYC) requirements, anti-money laundering obligations, and the retention of financial transaction records.
- Legitimate interests: Processing is carried out in pursuit of the legitimate interests of fs77, including fraud detection, security monitoring, responsible gaming programme administration, and platform improvement, where those interests are not overridden by your rights and freedoms.
- Consent: Where processing is based on your consent — most commonly in relation to direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
05 How We Use Your Personal Data
The personal data collected by fs77 is used exclusively for the following defined purposes:
- Account creation and management: To register your account, verify your identity, maintain your profile, and administer your session and balance.
- Payment processing: To process deposits received via bKash, Nagad, Rocket, and Upay, and to execute withdrawal requests to your registered mobile financial account.
- KYC and AML compliance: To verify that you meet the minimum age requirement of 21 years, confirm the legitimacy of payment methods, and comply with anti-money laundering obligations.
- Responsible gaming: To monitor betting patterns, administer deposit limits and session controls you have set, and identify indicators of potential problem gambling that may require outreach.
- Customer support: To respond to your queries, resolve disputes, and maintain a record of communications for quality assurance and staff training purposes.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bot usage, collusion, and other prohibited conduct as defined in the Terms and Conditions.
- Platform improvement: To analyse aggregated, anonymised usage data in order to improve the design, performance, and content offering of the fs77 platform.
- Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and platform news via email, SMS, or WhatsApp. You may opt out at any time.
- Legal compliance: To comply with applicable legal obligations, respond to regulatory enquiries, and cooperate with law enforcement authorities where required by law.
fs77 does not use automated decision-making or profiling systems that produce legal effects or similarly significant effects on you without human review. Responsible gaming monitoring systems may flag accounts for human review, but all subsequent decisions are taken by qualified staff members.
06 Data Sharing & Third-Party Disclosure
fs77 does not sell, rent, or trade your personal data. Your data may be shared with third parties only in the following strictly limited circumstances:
- Payment processors: Transaction data is shared with bKash, Nagad, Rocket, and Upay solely to process deposits and withdrawals. These providers are bound by their own privacy obligations and are not permitted to use your data for their own marketing purposes.
- Identity verification providers: KYC document data may be shared with a contracted third-party identity verification service for the sole purpose of verifying the authenticity of submitted documents. This provider operates under a binding data processing agreement with fs77.
- Game content providers: Limited technical session data (e.g., player session token, game round ID) is shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely for the purpose of delivering the game experience. These providers do not receive your identity or contact data.
- IT and infrastructure providers: Hosting, database management, and platform security providers may have access to stored data as part of their contracted services. All such providers operate under binding confidentiality and data processing agreements.
- Legal authorities: fs77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by a valid legal obligation, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.
- Business restructuring: In the event of a merger, acquisition, or sale of substantially all assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.
All third parties with whom fs77 shares personal data are required to maintain appropriate technical and organisational security measures and to process the data only for the purpose for which it was disclosed.
07 Cookies & Tracking Technologies
fs77 uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the fs77 platform:
- Strictly necessary cookies: These cookies are essential for the operation of the platform. They enable functions such as maintaining your login session, remembering your preferred language, and ensuring the security of your account. These cookies cannot be disabled without impairing platform functionality.
- Performance and analytics cookies: These cookies collect anonymised information about how players use the platform, including which pages are visited most frequently, how long sessions last, and where errors occur. This data helps fs77 improve platform performance and user experience. No personally identifiable information is collected by these cookies.
- Functional cookies: These cookies remember preferences you have set, such as display settings, notification preferences, and responsible gaming tool configurations, so they persist across sessions.
- Targeting and marketing cookies: These cookies are only set where you have given explicit consent for marketing communications. They help fs77 deliver relevant promotional content and measure the effectiveness of campaigns. You may withdraw consent and disable these cookies at any time via your account settings.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from accessing certain features of the platform, including the ability to remain logged in. fs77 does not use third-party advertising networks or social media tracking pixels on the platform.
08 Data Retention
fs77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
- Active account data: Retained for the full duration of your account and for a minimum period of five years following account closure, in compliance with anti-money laundering record-keeping obligations.
- KYC and identity documents: Retained for the duration of your account and for a minimum of five years following account closure or the date of the final transaction, whichever is later.
- Financial transaction records: Retained for a minimum of five years following the date of each transaction, as required by applicable financial regulations.
- Customer support communications: Retained for three years from the date of the most recent communication in a given case, unless the communication relates to a dispute or legal matter, in which case it is retained for the duration of that matter plus two years.
- Technical and usage logs: Retained for thirteen months on a rolling basis for security monitoring and fraud prevention purposes, after which they are anonymised or deleted.
- Marketing consent records: Retained for three years from the date of the most recent consent event or opt-out action, whichever is later.
Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. You may request early deletion of data where no legal retention obligation applies, as described in Section 12.
09 Security Measures
fs77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and fs77 servers.
- Encryption of sensitive data fields at rest, including payment method identifiers and KYC document files.
- Role-based access controls limiting access to personal data to authorised staff members whose job functions require it.
- Multi-factor authentication requirements for staff accessing internal systems that handle player data.
- Regular third-party security audits and penetration testing of the fs77 platform infrastructure.
- Real-time intrusion detection and automated threat response systems monitoring for anomalous access patterns.
- Staff privacy training and binding confidentiality obligations for all personnel with access to personal data.
- Incident response procedures that include mandatory notification protocols in the event of a confirmed data breach affecting player data.
In the event of a data security incident that creates a risk to your rights and freedoms, fs77 will notify you without undue delay and provide details of the nature of the incident, the data affected, the steps taken to contain it, and the recommended actions you may wish to take to protect yourself.
10 Children's Privacy
The fs77 platform is strictly intended for adults aged 21 years and above. fs77 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. Age verification is a mandatory component of the registration and KYC process.
If fs77 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account closed. If you believe that a minor has registered on the platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action.
fs77 supports the use of parental control software as an additional safeguard against underage access to online gambling platforms. Tools such as these provide an additional layer of protection beyond the age verification measures applied by fs77 itself.
11 Third-Party Links
The fs77 platform may contain references to third-party content providers, game studios, and payment services. While these are necessary partners in delivering the platform experience, fs77 does not control the privacy practices of third-party websites or services, and this Privacy Policy does not apply to any data collected directly by those parties through their own platforms or interfaces.
fs77 recommends that you review the privacy policies of any third-party services you interact with in connection with your use of the platform, including your mobile financial service provider (bKash, Nagad, Rocket, or Upay) and the in-game privacy notices displayed by game content providers.
12 Exercising Your Rights
You may exercise any of the data subject rights described in the "Data Subject Rights at fs77" section of this page by submitting a written request to [email protected] from the email address registered to your fs77 account. To protect the security of your data, we require identity verification before processing any rights request. The following process applies:
- Submission: Send your written request to [email protected], clearly stating the right you wish to exercise and providing sufficient detail to allow us to identify the data concerned.
- Identity verification: We will ask you to confirm your identity by providing two matching pieces of identifying information on file with your account before we proceed with the request.
- Acknowledgement: We will acknowledge receipt of your request within one business day.
- Completion: We will fulfil your request within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days with prior written notice.
- Exemptions: Certain rights may be limited where legal retention obligations apply — for example, we cannot erase financial transaction records that are subject to a mandatory five-year retention period under anti-money laundering regulations.
- No fee: We do not charge a fee for processing rights requests. However, where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.
If you are dissatisfied with how fs77 has handled your personal data or your rights request, you have the right to raise a formal complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we may attempt to resolve the matter directly.
13 Policy Amendments
fs77 reserves the right to amend this Privacy Policy at any time. Amendments may be made to reflect changes in applicable law, updates to our data processing practices, the introduction of new platform features, or changes in the nature of our third-party service relationships.
When material changes are made to this Privacy Policy, fs77 will notify registered players via the email address on file at least seven days before the revised policy takes effect. The updated policy will also be published on this page with a revised "Last Updated" date. Continued use of the fs77 platform following the effective date of an amendment constitutes your acceptance of the revised policy.
We recommend that you review this Privacy Policy periodically to remain informed of how fs77 collects and uses your personal data. The version history is maintained internally and is available on request.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which fs77 processes your personal data, please contact our Data Support Team using the details below. All correspondence should be submitted in English.
- Email: [email protected] — for formal data subject rights requests, privacy complaints, and policy enquiries. We aim to respond within one business day.
- Live Chat: Available 24 hours a day, 7 days a week through your logged-in account dashboard for general privacy questions and guidance on submitting a formal request.
- WhatsApp: +880 1700 000000 — available during Bangladesh Standard Time (UTC+6) business hours for account-related privacy queries.
For formal data subject rights requests, written submission via email is strongly preferred as it creates an auditable record of your request and ensures the fastest possible processing time. Please include your registered username and a clear description of the data or right in question.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previously published versions. If you have any questions about how a specific clause applies to your account or data, please contact our support team at [email protected] before using the platform.
Your Data is Safe — Explore fs77 with Confidence
Now that you understand how fs77 protects your privacy, explore our full range of cricket betting, live casino games, and slot titles — all with secure bKash and Nagad payments.